Return & Exchange Policy

Last updated: September 18, 2026

Return Window and Eligibility

You may request a return or exchange within 30 days after the carrier shows your order as delivered. Items must be new, unused, unworn, and free from wear, scratches, deformation, or any other condition that could affect resale. All original packaging, certificates, boxes, polishing cloths, and other included accessories, together with proof of purchase, must be returned.

Request and Review

Contact us at breezelly3@outlook.com, via WhatsApp at +86-13600032685, or through our website contact form with your order number and reason for the request. We review requests within 48 hours. Once approved, we will email the U.S. return-warehouse address and instructions. Do not return an item without prior approval.

Customer-Initiated Returns

For returns based on personal preference, including dissatisfaction, incorrect size, change of mind, or an unsuitable style, we refund only the merchandise price. Original shipping charges, import taxes, and duties included in the order price are fulfillment costs and are non-refundable. The customer is responsible for return shipping to our U.S. warehouse.

Returns Due to Our Error

For verified defects, incorrect items, or other issues for which we are responsible, we refund the merchandise price and the original shipping, import taxes, and duties included in the order. We will provide a prepaid return label. If we approve a customer-paid return in advance, we will reimburse reasonable return-shipping costs to the U.S. warehouse.

Refunds and Exchanges

After we receive and confirm that the returned item meets the applicable conditions, approved refunds are issued to the original payment method within 3 business days. Your payment provider may take additional time to post the refund.

Exchanges are available only for verified defects, incorrect items, or other issues for which we are responsible. Exchanges are not available for personal preference, an incorrect size, or an unsuitable style; eligible customers may return the item and place a new order instead.

We will first offer the same product and specification. For a different style, the customer pays any increase in price; any lower-price difference is refunded to the original payment method. We cover the return shipping to the U.S. warehouse and the shipment of the replacement item. If a price difference is due, we will send a private, one-to-one payment link. Do not use a payment link sent to another customer.

Other Information

For shipping damage, contact us promptly with your order information and clear photos. Items must be returned in good condition with original packaging and included accessories. We may decline a return or exchange for obvious customer-caused damage or failure to meet these conditions, without limiting non-waivable consumer rights.

Contact

We primarily respond by email or WhatsApp and do not provide voice phone support.